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Thank you for choosing Golden Root Co., Ltd. Before finalizing your purchase, we kindly ask you to review our Shipping Policy to understand how we handle the processing and delivery of your orders.

Order Processing Time:
All orders are typically processed within 1-3 business days. Please note that orders are not processed, shipped, or delivered on weekends or holidays.

Shipping Rates & Delivery Estimates:
Shipping charges for your order will be calculated and presented to you during the checkout process.
While we strive to meet delivery estimates, delays may occur due to unforeseen circumstances or high demand. Should there be a significant delay in the shipment of your order, we will notify you promptly via email or telephone.

Shipment Confirmation:
Upon shipping, you will receive a Shipment Confirmation email containing you.

Please be aware that Golden Root Co., Ltd. is not responsible for any customs duties or taxes applied to your order. Any additional fees incurred during or after shipping are the responsibility of the customer (such as tariffs or taxes).

Damages:
Golden Root Co., Ltd. cannot be held liable for any products damaged or lost during shipping. If your order arrives damaged, please contact the shipment carrier to file a claim. We recommend saving all packaging materials and damaged items for the claims process.

Returns Policy:
For detailed information on returning items purchased from Golden Root Co., Ltd., please refer to our Return Policy.
Should you have any further questions or require assistance regarding shipping, feel free to reach out to us at edward@golden-root.com.tw.